PhotoSTEEL™ wants our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you purchased from PhotoSteel , you may return New and Unused merchandise within 30 days for a full refund or store credit. New and unused merchandise must be returned with their original packaging. If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund you for the full amount of your order minus any fees associated with shipping.
You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone at 217 443 5347 Monday thru Friday, 6 a.m. to 4 p.m. Central Time.
Please send returned product merchandise to:
RMA# (this is the number we give you)
301 Mayfield Ave
Tilton, IL 61833 USA
Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to help you out.
Shipping and Handling
(We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us. Please complete our Lost Package Claim Form and mail or fax it to us for our review.
Orders shipped within Illinois are taxed at 7.75%.